TERMS AND CONDITIONS:
This website and its services are offered by Weronika Vocal Coach and are bound by the following terms and conditions. It is advised to regularly review these terms and conditions for any updates. If you do not consent to these terms and conditions or the Privacy Policy, kindly refrain from using this website or any services offered.
1. Data Protection
1.1 We take the privacy of your personal information seriously and will ensure that it is kept confidential in accordance with the Data Protection Act 1998. Only Weronika Vocal Coach will have access to it.
1.2 To process your payment, we may need you to provide your full name, address, bank details, email address, and telephone number.
1.3 Our use of any personal information that you provide on this site is subject to our privacy policy. Please refer to our privacy policy for more information.
2. Services
2.1 Lessons will last for 60 minutes as specified when you make your booking. Please arrive on time for your lesson, whether it is in-person or online. If you arrive late, your lesson time may be reduced to accommodate other clients. Lesson packages are available in sets of four, each lasting 60 minutes. You will have 48 hours to schedule your lessons once you make a purchase. The sooner you schedule them, the better your chances of getting the slots you want. You must use your lessons within 40 days of purchasing.
2.2 Once you have used our services, we reserve the right to mention your name as a client for marketing purposes.
2.3 We may take pictures or recordings during lessons or courses for marketing purposes. If you do not wish to be included in these materials, please let us know.
2.4 For in-person lessons, only one accompanying person (parent or adult guardian) may attend the first lesson. After that, only the student will be allowed to participate in the lesson to avoid interruptions. An exemption from the rule occurs when a child needs extra care during lessons.
2.5 Our working hours are from 8 am to 8 pm (GMT) Monday to Friday and 10 am to 7 pm on Saturday.
2.6 For online lessons, please ensure that you have a stable broadband connection. We use Google Meet, Microsoft Teams or Skype for online lessons. You will automatically receive a link to the Google Meet in your “New Appointment” email. In case you decide to change the online meeting platform to Microsoft Teams or Skype, please contact us in advance.
2.7 If you need to switch your in-person lesson to an online one, please let us know in advance.
2.8 We offer a 15-minute online consultation via Zoom. If you are unable to attend the consultation, it cannot be rescheduled. To book a consultation, please send an email to weronikavocalcoach@gmail.com.
3. Liability
3.1 Although Weronika Vocal Coach aims to provide the best service for each client, there is no guarantee of improvement in a client's singing ability.
3.2 The client is required to inform the coach of any medical issues during the first lesson.
3.3 By participating in the lessons or using any information provided by Weronika Vocal Coach, the client agrees to take full responsibility for their voice. The coach will not be held liable for any pain, injury, or vocal damage caused during or after the lessons.
3.4 The client uses any information or courses provided by Weronika Vocal Coach at their own risk.
3.5 Weronika Vocal Coach is not qualified to provide medical advice, but the client can receive contact details for Voice specialists and other health professionals if needed.
4. Cancellation and Refunds
4.1. No refunds will be issued for cancelled or missed lessons, regardless of the reason. However, if you notify Weronika Vocal Coach at least 24 hours in advance, you can reschedule the lesson for an available slot within a week of your originally scheduled lesson. To reschedule, contact Weronika Vocal Coach at weronikavocalcoach@gmail.com . Please note that rescheduling is subject to availability. You can find available slots in the “book a lesson” section.
4.2. You may only reschedule a lesson once, regardless of the reason.
4.4. Lesson packages are available for purchase, typically in bundles of 4 lessons. No refunds will be given for cancelled or missed lessons within a package, regardless of the reason.
4.5. If Weronika Vocal Coach cancels a session, no charge will be made. Pre-paid sessions can either be refunded in full or carried forward to another date.
4.7. In exceptional circumstances such as illness, unavailability due to bereavement, a conflict of interest, or other reasons, Weronika Vocal Coach may decide to terminate the lessons with the client early or refuse to provide further lessons. If this happens, the client will be given reasonable notice of termination, where possible, and any advanced payments for lessons not yet provided will be refunded.
5. Use of the Site
5.1 The information and services on this website are intended solely for individuals seeking information about our services and/or interested in purchasing courses.
5.2 You are authorized to use, print and download information from the website for the aforementioned purposes only and not for any other personal or commercial use. Reproduction, display, transmission or distribution of any material from the website is strictly prohibited.
6. Copyright
6.1 Any media materials, including presentation slides, physical handouts, and other materials obtained from attending a course, workshop, or 1:1 session are protected by copyright owned by Weronika Vocal Coach and/or the individuals or organizations that provided them. These materials may not be reproduced in any form without the express written consent of those mentioned in this statement.
6.2 Any recordings, including audio, video, and photographic recordings obtained from attending a course, workshop, or 1:1 session are also protected by copyright owned by Weronika Vocal Coach. If you are given permission to make any recordings, it is understood that they are for personal use only and must not be shared or uploaded to any web-based media platform without prior consent.
7. Exceptional circumstances
7.1 Weronika Vocal Coach reserves the right to decline to provide lessons to any student who is currently contagious, under the influence of drugs or alcohol, or displaying aggressive behaviour.
8. Complaints and Feedback
8.1 In case you have any grievances regarding any aspect of the website, queries, or wish to provide any feedback, feel free to get in touch with me by sending an email to weronikavocalcoach@gmail.com.